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Author Archives: CallPhoneInfo

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Outbound Call Center Outsourcing: Pros, Cons, and Best Practices

Posted on June 24, 2024 by CallPhoneInfo

Introduction In today’s competitive business landscape, maximizing efficiency while minimizing costs is a common goal. One strategy that has gained significant traction is outsourcing outbound call center operations. Whether you’re Continue Reading →

Posted in Call Center, Call Center Services

The Ethics of Voice Robots: Navigating the Challenges of AI-Powered Interactions

Posted on June 19, 2024 by CallPhoneInfo

Voice robots, powered by advanced artificial intelligence (AI) and natural language processing, have become an integral part of our daily lives. From virtual assistants like Siri and Alexa to customer Continue Reading →

Posted in Call Center, Call Center Software
PBX2

Outbound Sales Call Techniques: Turning Cold Calls into Conversions

Posted on June 17, 2024 by CallPhoneInfo

Introduction In the world of sales, mastering the art of outbound calling is a game-changer. Despite the rise of digital communication channels, outbound sales calls remain a cornerstone for driving Continue Reading →

Posted in Call Center, Call Center Services, Call Center Software

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
  • AI-Driven Personalization in Call Centers: Enhancing Customer Experience
  • Integrating CRM with Your Call Center: Step-by-Step Implementation Guide
  • Top 10 AI-Powered Solutions Revolutionizing Call Center Operations
  • How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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