IVR software is an interactive voice menu that allows customers to interact with it by using their phone buttons to switch between different menu sections or by recognizing customer words and phrases. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the interactive voice response system to be played to the caller. IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIs.
Open IVR software provides the following services:
- Call Center Applications
- Telephone Answering Services
- Account Status Telephone Services
- Locator Services
- Shipment Tracking
- Voice Mail Services
- Open IVR Solutions
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Payroll and Business Phone Service
- Inbound Call Center Services
- Outbound Telemarketing Services
- Claims Reporting by Telephone Service
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
- Voice Messaging Service
- Severe Weather Warnings
- Bulk voice blast / message blast service
- Voice Message Telephone Services
- Sweepstakes and Contests
- On Hold Messaging / Voice Over Talent
- Invoice Payment
- IVR Management Reports
- Bulk Calls and Lead Generation
- Satisfaction Surveys
- Outbound Call Center Outsourcing
- Product Ordering and Fulfillment
- Interactive Voice Response Service
- Hearing impaired TDD / TTY devices
- Inventory Services
- Flexible Voice Mail Service
- Fund Raising Projects
- Political Advertising
- Inbound Telemarketing Services
- Appointment Reminders