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Call Center PBX

What is call center PBX system? Is is an affordable offer in 2023? What can it offer to your business and how can it help you with your challenges?

Call Centers PBX

Posted on February 2, 2015 by CallPhoneInfo

While our CRMs out-of-the-box CTI functionality is compatible with most PBX/switch systems on the market, thissystem itself can act as a full-function enterprise-class PBX and in fact comes with most Continue Reading →

Posted in Call Center PBX
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  • What are Call Centers
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VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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