Why do you need a CRM system? CRM (Customer Relationship Management) software is a system for managing customer-brand relations, automating sales processes, building customer bases and building communication with clients Continue Reading →
It was generally considered that call center agent is the man who processes customer calls – until today. The modern era of digital technologies has modified the call center agent Continue Reading →
A call center is basically a service center, which is well equipped with adequate telecom facilities, Internet access, and a wide database. All these facilities are geared up in order Continue Reading →