When a business grows to a status where the customer base is too big to be serviced without specific software and a customer service department, the main question is what Continue Reading →
People mostly use two terms – call center and contact center – as synonyms, meaning that there is no difference between them. Nonetheless, this point of view is wrong, and Continue Reading →
Business owners, when they start looking for a call center platform for their business, sometimes don’t understand that call center software is different and there are a few types of Continue Reading →
The all-in-one call center software and IP telephone website