PBX vs call center: which solution is better for you?
When a business grows to a status where the customer base is too big to be serviced without specific software and a customer service department, the main question is what Continue Reading →
Call center vs contact center: what are the main differences?
People mostly use two terms – call center and contact center – as synonyms, meaning that there is no difference between them. Nonetheless, this point of view is wrong, and Continue Reading →
Cloud vs on-premise contact center software: difference and main features
Business owners, when they start looking for a call center platform for their business, sometimes don’t understand that call center software is different and there are a few types of Continue Reading →