Call interactive services allow customers to get answers quickly, request information, participate in surveys, update accounts, and more. Such service helps in saving the money by minimizing the calls that go to a live operator.
Powering the Customer Care Revolution:
Call center companies appoint large number of call center operators. In fact, 3% of the U.S labor force is being employed by the call center companies. The problem is that many of customer inqueries are too common and even elementary, so they don’t need agent involvement to be answered.. But what happens when such elementary queries go to human agents and increase call volume? This makes other customer to wait a long and in return they get frustrated and annoyed. So whats the alternate, to appoint more operators? But to train them, it requires lots of time and resources. There comes the need of automated customer care solutions.
First Data Voice Services provides high quality Interactive Voice Response (IVR) services for a variety of industries. Clients can take advantage of leading-edge technologies such as advanced speech recognition and multi-modal solutions. They can also choose from a variety of deployment options to provide an extremely flexible, best-of-breed solution that best fits their needs.
Outbound call center services provide voice broadcasting that allows sending simultaneous messages to customers, clients, or employees without the need for operators – such messages are available with the IVR system