Auto dialer systems perform outbound telemarketing functions.
Auto Dialer systems are referred to in many different terms such as auto dialers, automated dialers, telemarketing dialers, and predictive dialers to name just a few. Auto dialers will dial numbers automatically from a database, detect the difference between Live Answers and Answering Machines or Voicemail, and deliver a pre-recorded message. Auto Dialers can be sometimes confused with Telemarketing Agent Predictive Dialers where live human interaction is required.
Auto Dialers have many applications such as delivery of appointment reminders, absentee notifications, political surveys, and automated voice messaging to the elderly. Companies may also auto dial to their existing clients for product information updates, notifications, and collection services. The use of auto dialers allows your message to be delivered to the masses in a very short period of time and much faster than humanly possible.
Types of auto dialers:
Automated Outbound Dialing: The Goldmine outbound dialer is capable of performing two modes of outbound dialing. Automated outbound dialing can be accomplished by prefix dialing or by dialing specific numbers from a list. With prefix outbound dialing – the system administrator enters a telephone exchange prefix (e.g. 415).
All ten thousand numbers from the selected prefix are then systematically dialed. Outbound dialing by outbound telemarketing systems is performed in an intelligent fashion – as not to call all ten thousand numbers consecutively, but from an algorithm that intelligently skips around the array of numbers until all numbers are dialed.
Auto dialer features include emergency notification delivery also. Any organization with an existing business relationship may utilize an Auto Dialer for customer relationship contact of any type, however, always is certain to check Federal and State laws for all applicable regulations.
Applications and Benefits of Auto Dialers
Auto Dialers have a wide variety of applications within both commercial and government activities:
- Appointment Setting/Confirmation
- Debt Collection Phone Dialer
- Customer Service: Follow-up
- Outbound Telemarketing Auto dialers
- Fund Raising Auto dialer
- Market Research Auto Dialers
- Community Alerts
Auto phone dialing and auto dialers provide you with significant benefits:
- Cost Savings
- Improved Control
- Efficient Use of Resources
- Maximized Productivity
Different Auto Dialer Techniques
There are several types of auto dialing methods that distribute calls to agents. Preview Dialing allows your phone agents to view the call information prior to the call being placed. The agent can decide not to initiate the call.
Progressive (or Power) Dialing passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process.
Predictive Dialing is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
Smart message dialing places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual requests a contact.