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Author Archives: CallPhoneInfo

Call Center PBX Integration: Streamlining Your Operations with CRM and Other Tools

Posted on May 6, 2024 by CallPhoneInfo

In the dynamic world of call centers, integrating your Private Branch Exchange (PBX) system with other tools is no longer a luxury—it’s a necessity. As customer expectations continue to rise, Continue Reading →

Posted in Call Center PBX
call2

Features of the outbound call center

Posted on April 25, 2024 by CallPhoneInfo

An outbound call center is an ideal solution for effective communication with potential customers who can become your regular customers. This type of call center provides a variety of services Continue Reading →

Posted in Call Center
Call Center Etiquette New

Call center employment

Posted on April 18, 2024 by CallPhoneInfo

Call Center Employment that is Flexible, Desirable, and Lucrative The call center is in great demand for the past few years. The role of the call center in the modern Continue Reading →

Posted in Call Center Services

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
  • AI-Driven Personalization in Call Centers: Enhancing Customer Experience
  • Integrating CRM with Your Call Center: Step-by-Step Implementation Guide
  • Top 10 AI-Powered Solutions Revolutionizing Call Center Operations
  • How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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