Customer experience is the driving force of change in modern business world, and as one negative customer experience can make customers switch to another brand, it is extremely important to Continue Reading →
Struggle with measuring your call center performance? No problems with that anymore! Check out our latest post about key call center KPIs (Key Performance Indicators) and call center KPI metrics Continue Reading →
Many people are disappointed when it comes to choosing effective phrases for their IVR (Interactive Voice Response) system – that’s a tough task. Would be great if someone helps with Continue Reading →