Any call center has its goal to provide excellent customer service, exceptional customer experience strategy, and high customer satisfaction scores for users. Nonetheless, it is easier to say that than Continue Reading →
KPI call center and its efficiency are determined on the basis of a number of designated indicators. Regardless of the type of structure (internal, external) and its focus (receiving requests, Continue Reading →
Many people, when applying to a call center, clearly understand the list of functions that they need, but some do not know what exactly to stop at, as the requests Continue Reading →