MetroPCS, the flagship brand of T-Mobile US, has begun implementing Amdocs (News – Alert) corporate payment processing solution in the context of a strategic multi-year agreement. The solution is expected Continue Reading →

It’s a popular notion that most customers hate IVR (interactive voice response) because they actually do not serve any purpose and instead take callers through a series of steps and Continue Reading →

Speech Storm, a company that provides mobile voice customer service, signed an agreement with GM Voice, a producing company that creates voice prompts for business automation.  This partnership is focused Continue Reading →