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Category Archives: CRM

CRM software is vital for managing customer relationships and provide personalized service, but let’s talk about what features should it contain.

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Integrating CRM with Your Call Center: Step-by-Step Implementation Guide

Posted on December 16, 2024 by CallPhoneInfo

In today’s fast-paced customer service environment, integrating Customer Relationship Management (CRM) software with your call center is no longer optional—it’s essential. A well-executed CRM integration can revolutionize how your call Continue Reading →

Posted in CRM
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How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

Posted on November 25, 2024 by CallPhoneInfo

Selecting the right Customer Relationship Management (CRM) software for your call center is no small feat. With increasing customer expectations and the growing complexity of managing multiple channels of communication, Continue Reading →

Posted in CRM
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Top 10 Benefits of Implementing CRM in Your Call Center

Posted on November 6, 2024 by CallPhoneInfo

In today’s competitive market, call centers play a crucial role in delivering exceptional customer service. However, managing customer relationships effectively can be challenging without the right tools. This is where Continue Reading →

Posted in CRM

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
  • AI-Driven Personalization in Call Centers: Enhancing Customer Experience
  • Integrating CRM with Your Call Center: Step-by-Step Implementation Guide
  • Top 10 AI-Powered Solutions Revolutionizing Call Center Operations
  • How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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