Voice robots, powered by advancements in artificial intelligence and natural language processing, are becoming increasingly popular. They can assist with everyday tasks, provide information, and even control smart home devices. Continue Reading →
Customer experience is the driving force of change in modern business world, and as one negative customer experience can make customers switch to another brand, it is extremely important to Continue Reading →
Struggle with measuring your call center performance? No problems with that anymore! Check out our latest post about key call center KPIs (Key Performance Indicators) and call center KPI metrics Continue Reading →