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Predictive Dialer vs Auto Dialer: What You Need to Know

Posted on April 11, 2024 by CallPhoneInfo

When we are talking about what is better to use: manual dialing or auto dialer, it is like comparing driving a sports car with walking on your own feet. In Continue Reading →

Posted in Call Center Software
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Trends in Contact Center Development

Posted on April 4, 2024 by CallPhoneInfo

Contact center trends are changing rapidly – every year the requirements for contact centers are becoming more and more stringent, and the competition in the industry is growing with great Continue Reading →

Posted in Call Center, Call Center Services
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Building Your Own Voice Robot: A Beginner’s Guide

Posted on April 3, 2024 by CallPhoneInfo

Voice robots, powered by advancements in artificial intelligence and natural language processing, are becoming increasingly popular. They can assist with everyday tasks, provide information, and even control smart home devices. Continue Reading →

Posted in Call Center Services

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
  • AI-Driven Personalization in Call Centers: Enhancing Customer Experience
  • Integrating CRM with Your Call Center: Step-by-Step Implementation Guide
  • Top 10 AI-Powered Solutions Revolutionizing Call Center Operations
  • How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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