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Omnichannel Contact Center: Why Your Business Needs It?

Posted on March 27, 2024 by CallPhoneInfo

Customer experience is the driving force of change in modern business world, and as one negative customer experience can make customers switch to another brand, it is extremely important to Continue Reading →

Posted in Call Center Software
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19 Call Center KPIs For Call Center

Posted on March 11, 2024 by CallPhoneInfo

Struggle with measuring your call center performance? No problems with that anymore! Check out our latest post about key call center KPIs (Key Performance Indicators) and call center KPI metrics Continue Reading →

Posted in Call Center, Call Center Services
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Most commonly used IVR phrases

Posted on February 29, 2024 by CallPhoneInfo

Many people are disappointed when it comes to choosing effective phrases for their IVR (Interactive Voice Response) system – that’s a tough task. Would be great if someone helps with Continue Reading →

Posted in Call Center Software

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
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  • How to Choose the Best CRM Software for Your Call Center: A Comprehensive Guide

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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