Sales automation using a CRM system
The activities of the sales department are complex and multi-stage. In order to accomplish the main task, i.e. sales, it is necessary to perform many auxiliary routine operations: from saving Continue Reading →
What are Call Centers
Okay, let’s look at the definition of call center. A call center is basically a service center, which is well-equipped with adequate telecom facilities, Internet access, and a wide database. Continue Reading →
Call center management
For full functioning of a call center requires an effective management system. It allows to debug the processes, to work out the system of quality of services, to introduce the Continue Reading →