CRM software: a complete guide
There are business tools that became must-haves, not options, and a CRM system is one of these. Thus, it is important to understand what are the main types of CRM Continue Reading →
PBX vs call center: which solution is better for you?
When a business grows to a status where the customer base is too big to be serviced without specific software and a customer service department, the main question is what Continue Reading →
Call center vs contact center: what are the main differences?
People mostly use two terms – call center and contact center – as synonyms, meaning that there is no difference between them. Nonetheless, this point of view is wrong, and Continue Reading →