Interactive Call Center
Call interactive services allow customers to get answers quickly, request information, participate in surveys, update accounts, and more. Such service helps in saving the money by minimizing the calls that Continue Reading →
Web Based Call Center
Web-based call center is a call center that uses Internet to process, perform or receive calls and use other digital communication channels. In most cases, this term means cloud-based call Continue Reading →
BPO Company Launches AI-Driven Conversational IVR Technology
Artificial intelligence makes many aspects of your contact center smarter today: it helps locate conversations in quality monitoring solutions, and it helps build better, more intelligence schedules. In some cases, Continue Reading →