Business owners, when they start looking for a call center platform for their business, sometimes don’t understand that call center software is different and there are a few types of Continue Reading →
Why do you need a CRM system? CRM (Customer Relationship Management) software is a system for managing customer-brand relations, automating sales processes, building customer bases and building communication with clients Continue Reading →
It was generally considered that call center agent is the man who processes customer calls – until today. The modern era of digital technologies has modified the call center agent Continue Reading →