Call center consulting is a service that generally provides the clients with results-oriented solutions for real-world challenges. The focus of the call center consultants is generally on presenting their clients Continue Reading →
Call center training must focus on the emerging technology. It must keep pace with new technology in order to be there in the competition. Call center is an integral part Continue Reading →
The financial services industry has seen considerable change through mergers and acquisitions. A smaller number of much larger groups are generating significant international competition. Deregulation and globalization will continue to Continue Reading →