Web Based Call Center
Web-based call center is a call center that uses Internet to process, perform or receive calls and use other digital communication channels. In most cases, this term means cloud-based call Continue Reading →
BPO Company Launches AI-Driven Conversational IVR Technology
Artificial intelligence makes many aspects of your contact center smarter today: it helps locate conversations in quality monitoring solutions, and it helps build better, more intelligence schedules. In some cases, Continue Reading →
Call Center Consulting
Call center consulting is a service that generally provides the clients with results-oriented solutions for real-world challenges. The focus of the call center consultants is generally on presenting their clients Continue Reading →