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Predictive Dialers

Posted on June 1, 2015 by CallPhoneInfo

Have you ever wondered how telemarketers can hit so many phone numbers in so little time? It’s simple … they use devices known as predictive dialers. What is Predictive Dialer? Continue Reading →

Posted in Call Center Software

Auto Dialer

Posted on April 1, 2015 by CallPhoneInfo

Auto dialer systems perform outbound telemarketing functions. Auto Dialer systems are referred to in many different terms such as auto dialers, automated dialers, telemarketing dialers, and predictive dialers to name Continue Reading →

Posted in Call Center Software

Open IVR Software

Posted on March 30, 2015 by CallPhoneInfo

IVR software is an interactive voice menu that allows customers to interact with it by using their phone buttons to switch between different menu sections or by recognizing customer words Continue Reading →

Posted in Call Center Software

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Recent Posts

  • How AI is Improving First Call Resolution Rates in Contact Centers
  • Top 10 Benefits of Implementing CRM in Your Call Center
  • IVR and ACD Integration: Enhancing Customer Experience and Operational Efficiency
  • The Future of Voice Assistants: How Voice Robots are Changing the Way We Interact
  • Optimizing IVR Menus with AI: Strategies for Better Call Handling

VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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