Training And Quality
Call center training must focus on the emerging technology. It must keep pace with new technology in order to be there in the competition. Call center is an integral part Continue Reading →
Call center financial services
The financial services industry has seen considerable change through mergers and acquisitions. A smaller number of much larger groups are generating significant international competition. Deregulation and globalization will continue to Continue Reading →
Predictive Dialers
Have you ever wondered how telemarketers can hit so many phone numbers in so little time? It’s simple … they use devices known as predictive dialers. What is Predictive Dialer? Continue Reading →