Auto dialer systems perform outbound telemarketing functions. Auto Dialer systems are referred to in many different terms such as auto dialers, automated dialers, telemarketing dialers, and predictive dialers to name Continue Reading →

IVR software is an interactive voice menu that allows customers to interact with it by using their phone buttons to switch between different menu sections or by recognizing customer words Continue Reading →

Automatic call distributor handles all incoming calls and transfers it to a specific group of terminals. If the number of active calls is less than the number of terminals, the Continue Reading →