Speech Storm, a company that provides mobile voice customer service, signed an agreement with GM Voice, a producing company that creates voice prompts for business automation.  This partnership is focused Continue Reading →

Microsoft is going to release a tool for real-time simultaneous translation via Skype, which will be a breakthrough in the field of international communication. The technology has a rather logical Continue Reading →

Genesys, a global giant in customer service and contact center software solutions, announced at G-Force Boca Raton the launch of Genesys Proactive Engagement, a comprehensive solution that improves sales efficiency Continue Reading →