KPI call center and its efficiency are determined on the basis of a number of designated indicators. Regardless of the type of structure (internal, external) and its focus (receiving requests, Continue Reading →
Many people, when applying to a call center, clearly understand the list of functions that they need, but some do not know what exactly to stop at, as the requests Continue Reading →
Very often, when planning cooperation with an outsourcing contact center, customers have a question about how to evaluate the performance of its work. And this is an important enough moment, Continue Reading →