Microsoft is going to release a tool for real-time simultaneous translation via Skype, which will be a breakthrough in the field of international communication. The technology has a rather logical Continue Reading →

Genesys, a global giant in customer service and contact center software solutions, announced at G-Force Boca Raton the launch of Genesys Proactive Engagement, a comprehensive solution that improves sales efficiency Continue Reading →

IVR industry is going to reach its forecasted value of almost 21 billion dollars in 2015, latest research shows. Moreover, companies that are seeking for an IVR solution prefer solutions Continue Reading →