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How to measure call center performance

Posted on October 16, 2023 by CallPhoneInfo

Very often, when planning cooperation with an outsourcing contact center, customers have a question about how to evaluate the performance of its work. And this is an important enough moment, Continue Reading →

Posted in Call Center
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Power dialer

Posted on October 2, 2023 by CallPhoneInfo

What is a power dialer? The power dialer is one of the auto-dialing modes that has been extremely popular since its development in the 1970s. Its main feature is the Continue Reading →

Posted in Call Center, Call Center Software
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Progressive dialer

Posted on September 18, 2023 by CallPhoneInfo

What is a progressive dialer? A progressive dialer is one of auto dialing modes that are used by outbound call centers to launch outbound calling campaigns in purpose to generate Continue Reading →

Posted in Call Center Software

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Recent Posts

  • How AI is Improving First Call Resolution Rates in Contact Centers
  • Top 10 Benefits of Implementing CRM in Your Call Center
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VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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