People mostly use two terms – call center and contact center – as synonyms, meaning that there is no difference between them. Nonetheless, this point of view is wrong, and Continue Reading →
Business owners, when they start looking for a call center platform for their business, sometimes don’t understand that call center software is different and there are a few types of Continue Reading →
Why do you need a CRM system? CRM (Customer Relationship Management) software is a system for managing customer-brand relations, automating sales processes, building customer bases and building communication with clients Continue Reading →