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A Patent-Pending Application Programming Interface, SpeechOne API Launched

Posted on June 18, 2014 by CallPhoneInfo

Recently, SpeechTrans Inc. a recognized global leader in translation technology, presented it’s applied for patent application interface: SpeechOne API. Company officials said that SpeechOne API will enable people to interact Continue Reading →

Posted in Call Center Services

MetroPCS Taps Amdocs Enterprise Payment Processing Solution

Posted on June 6, 2014 by CallPhoneInfo

MetroPCS, the flagship brand of T-Mobile US, has begun implementing Amdocs (News – Alert) corporate payment processing solution in the context of a strategic multi-year agreement. The solution is expected Continue Reading →

Posted in Call Center Services

New Report Highlights Effectiveness of Updated IVR Solutions

Posted on June 3, 2014 by CallPhoneInfo

It’s a popular notion that most customers hate IVR (interactive voice response) because they actually do not serve any purpose and instead take callers through a series of steps and Continue Reading →

Posted in Call Center Services

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Recent Posts

  • Overcoming Agent Resistance: Successfully Integrating AI in Call Centers
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VoIP (voice over Internet protocol) is a technology for transmitting media data in real time using the TCP/IP family of protocols. In other words, it is a technology that allows you to perform phone calls via the Internet by using your PC. IP telephony is a communication system in which an analog audio signal of a subscriber is sampled (encoded into digital form), compressed, and sent via digital communication channels to receiver, where the reverse operation is performed - decompression, decoding, and reproduction of the analog signal.

A call-center is a division of a company or a separate organization that provides services for handling incoming and outgoing customer calls. In fact, it is a link in the sales funnel, which provides feedback to the customer of the brand's products. In addition, an extended version of the call center also includes services for conducting social surveys, various polls, promotions, and customer support.

Customer Relationship Management (CRM) is a term that includes two meanings. First of all, it is about all processes regarding managing, storing, collecting, and updating customer information about all interactions with your company, customer persona, personal data, preferences, feedback reviews, and so on. The second and the most popular meaning is about CRM systems - specific software that is used to collect and store customer data and use it for further customer interactions.

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