For full functioning of a call center requires an effective management system. It allows to debug the processes, to work out the system of quality of services, to introduce the Continue Reading →
Any call center has its goal to provide excellent customer service, exceptional customer experience strategy, and high customer satisfaction scores for users. Nonetheless, it is easier to say that than Continue Reading →
KPI call center and its efficiency are determined on the basis of a number of designated indicators. Regardless of the type of structure (internal, external) and its focus (receiving requests, Continue Reading →