Many people, when applying to a call center, clearly understand the list of functions that they need, but some do not know what exactly to stop at, as the requests Continue Reading →
Very often, when planning cooperation with an outsourcing contact center, customers have a question about how to evaluate the performance of its work. And this is an important enough moment, Continue Reading →
What is a power dialer? The power dialer is one of the auto-dialing modes that has been extremely popular since its development in the 1970s. Its main feature is the Continue Reading →