When we are talking about what is better to use: manual dialing or auto dialer, it is like comparing driving a sports car with walking on your own feet. In Continue Reading →
Contact center trends are changing rapidly – every year the requirements for contact centers are becoming more and more stringent, and the competition in the industry is growing with great Continue Reading →
Customer experience is the driving force of change in modern business world, and as one negative customer experience can make customers switch to another brand, it is extremely important to Continue Reading →