Struggle with measuring your call center performance? No problems with that anymore! Check out our latest post about key call center KPIs (Key Performance Indicators) and call center KPI metrics Continue Reading →
Many people are disappointed when it comes to choosing effective phrases for their IVR (Interactive Voice Response) system – that’s a tough task. Would be great if someone helps with Continue Reading →
As resource management systems have been evolving, the need to optimize production management for manufacturing businesses has become essential. To resolve this problem, American Society for Production and Inventory Control Continue Reading →